TicketAssistant 4.0 TicketAssistant



P R O G R A M    F E A T U R E S:

User Related:
  • Template for complete admin control of contact form
  • Admin defined enforcement of fields in contact form
  • Checks proper email formatting in form
  • Autoresponse email to inquirer (contains copy of their inquiry with ticket #)
  • Custom error redirect page when bad parameters called offsite
  • Automatic cancel link in every inquirer email
  • Confirmation email when inquirer cancels inquiry
  • Personalized admin emails (username, etc.)
  • Pass-protected link to inquiry status for unique inquirer
  • Customizable header & footer for all user produced HTML pages
  • 9 Optional custom fields on submission form
  • Customizable blurb for head of submission form
  • Word filter for inquiry text, eliminates most *?x;%x* language
  • and many more... (see the online HTML demo)

Admin Related:
  • Administrative Panel
  • Ticketed system for managing and tracking inquiries
  • Notification of new inquirer, with data
  • Optional email exploder to single or all additional admins
  • Notification of inquirer cancellations option
  • "View All" tickets option, sorted by ticket #, with # total shown
  • "Find Inquirer" option (search all fields, sorted by ticket #)
  • "Add Inquirer" option, with option for no user notification
  • "Review Inquiry" option
  • "Close Inquiry" option
  • "Remove Inquiry" option
  • "Email Single User" option
  • "Email All Users" option
  • Admin defined time old tickets auto-deleted
  • Admin defined time deleted tickets archived
  • Search archive tickets
  • and many more... (see the online HTML demo)


.